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Asst Manager for Customer Relation Management for Premium Car
Suhail Bahwan Automobiles LLC
Only Relevant experience eligible for this position.
To manage CRM activities, performance and staff in order to respond to opportunities in the market by encompassing strategy, CRM operations, collaboration and sensing
Develop CRM strategy
Planning and implementation of CRM activities.
Coordination of collaborative CRM activities with other high level Managers
Managing the database and marketing service providers
Analyzing ROI on CRM activities and customer value growth
Analyzing customer satisfaction, retention & loyalty
Understanding sales processes involved in winning business
Plan for change management. As CRM always involves change, design incentives for people to change the way they perform their jobs
Motivate- sell the benefits of CRM to management and users
Setting processes and performance framework for business transformation for a CRM implementation i.e. business and process analysis and then designing the CRM application so it meets the business requirements of the organization.
Analyzing problems, errors and information access (who will have access to what)
Training all users
Minimizing duplications and data quality. Enforcing data entry standards
Measuring users, customer information, marketing campaign and system effectiveness
Building and maintaining relationships in house and with relative CRM vendors (call centre, advertising agency, IT providers etc.)
Follow up from A-Z the CRM concerns and queries from the OCMS
Preparing and sending Sales & Service Data to BMWME & CRM
Collection and compilation of demographic data
Manage database, event invitations
Coordinate with vendors and agencies to plan, prepare and execute events and their tearing down.
Nation or any Arabic Nationality would be the best fit as per language preference; All can apply.
Should Have automobile or relevant CRM, Call center experience
Should speak fluent English and Arabic - Arabic is must
Should have Excellent interpersonal skills.
Experience: 7 to 12 Yrs
Suhail Bahwan Automotive is part of a multi- billion dollar plus Suhail Bahwan Group. Professionally managed, employing over 2000 employees, it has world class brands like, Nissan, Infiniti, Renault, and other leading brands. The company is young and rapidly growing and hence provides significant growth opportunities for its employees.
- Job Location: Muscat, Oman
- Company Industry: Automotive
- Company Type: Employer (Private Sector)
- Job Role: Customer Service
- Employment Status: Full time
- Employment Type: Employee
- Manages Others: Yes
- Number of Vacancies: 1
- Career Level: Management
- Years of Experience: Min: 7 Max: 10
- Residence Location: United Arab Emirates; Bahrain; Djibouti; Algeria; Egypt; Iraq; Jordan; Comoros; Kuwait; Lebanon; Libya; Morocco; Mauritania; Oman; Palestine; Qatar; Saudi Arabia; Sudan; Somalia; Syria; Tunisia; Yemen
- Nationality: United Arab Emirates; Bahrain; Djibouti; Algeria; Egypt; Iraq; Jordan; Comoros; Kuwait; Lebanon; Libya; Morocco; Mauritania; Oman; Palestine; Qatar; Saudi Arabia; Sudan; Somalia; Syria; Tunisia; Yemen
- Degree: Bachelor's degree / higher diploma